Privacy Policy Win77 Malaysia

In this Win77 Privacy Policy, the following terms carry the meanings as defined:

• "Personal Data" refers to any information that can be used to identify you, directly or indirectly, including your name, phone number, email address, identification number, financial information and platform usage data.
• "Processing" refers to any operation carried out on personal data, including collection, storage, use, sharing and deletion.
• "Third Party" refers to any entity other than Win77 and you as the Player.
• "PDPA" refers to the Malaysia Personal Data Protection Act 2010.

This Privacy Policy applies to all Players who register for or use the Win77 platform, including any individual who browses the Win77 website even without creating an account.

Win77 only collects data that is necessary for legitimate purposes relating to platform operations. The following are the categories of data we collect:

Data Win77 Does Not Collect

Win77 does not collect and does not require your credit or debit card number directly — all transactions are processed through secure Malaysian e-wallet and online banking gateways. Win77 also does not collect biometric data such as fingerprints or facial recognition.

Win77 uses collected personal data solely for legitimate, necessary, and operationally relevant purposes. We do not use your data for purposes beyond those stated below without obtaining your consent first.

Primary Purpose of Data Use

• Account Management — To register your Win77 account, verify your identity, process logins and manage your player profile.
• Transaction Processing — To process deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u and CIMB Clicks.
• Identity Verification (KYC) — To fulfil identity verification requirements for the prevention of fraud, money laundering, and access by underage individuals.
• Service Provision — To give you access to all Win77 games, including slots, football, roulette, jackpot, virtual sports, and Live Casino.
• Customer Support — To respond to enquiries, resolve complaints, and provide technical assistance in Bahasa Malaysia.
• Security & Fraud Prevention — To identify and prevent suspicious activity, fraud, bonus abuse, and unauthorised account access.
• Responsible Gaming — To monitor gameplay patterns and identify players who may need responsible gaming support.
• Service Communications — To send you important account notices, changes to terms, relevant promotions, and system updates.
• Platform Improvements — To analyse platform usage in aggregate and improve the Win77 user experience.

Win77 continuously invests in security infrastructure to ensure your personal data is always protected against unauthorised access, disclosure, alteration, or destruction. Our protection measures span multiple layers of security.

Technical Security

• 256-bit SSL/TLS Encryption for all communications between the Win77 platform and user devices.
• Data encryption at rest for all sensitive data stored on Win77's servers.
• Multi-layered firewall and an intrusion detection system (IDS) active 24/7.
• Two-factor authentication (2FA) available to all Win77 Player accounts.
• Anomaly monitoring in real time to detect suspicious login activity or transactions.

Physical Security & Operations

• Win77 servers are hosted in data centres equipped with strict physical access controls.
• Access to Players' personal data is restricted to Win77 staff who require it for their job responsibilities (least privilege principle).
• All Win77 staff who handle personal data undergo regular data security training.
• Internal and external security audits are conducted on a regular basis to identify and address vulnerabilities.

Win77 does not sell, rent, or trade your personal data to any third party. However, in the course of normal platform operations, Win77 may need to share data with the following categories of third parties, and only to the extent necessary:

All third parties who receive Win77 data are bound by strict data protection agreements and are not permitted to use that data for any purpose other than those specified. Win77 takes responsibility for ensuring all third-party providers meet data protection standards equal to or higher than Win77's own standards.

Win77 uses cookies and similar tracking technologies to enhance the user experience, ensure account security and analyse platform performance. The following are the types of cookies used:

Essential Cookies (Required)

These cookies are required for the core functions of the Win77 platform and cannot be disabled. They include login session cookies (to maintain your logged-in status), security cookies (for CSRF verification and session protection) and basic preference cookies (language, region).

Analytics Cookies

Win77 uses analytics cookies to understand how Players use the platform — which pages are visited most frequently, how long play sessions last, and where Players encounter issues. This data is used in aggregate and anonymised form to improve the Win77 platform.

Cookie Controls

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may cause certain Win77 platform features to function incorrectly, including login and security functions.

Win77 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for the duration required under Malaysian law. The following are our data retention guidelines:

• Active Account Data — Retained for as long as your Win77 account is active, and for a reasonable period after account closure.
• Financial & Transaction Data — Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering (AML) regulatory requirements.
• KYC Records — Retained for a minimum of 5 years after the business relationship ends.
• Security Logs — Retained for 2 years for security investigation purposes if required.
• Support Records — Retained for 3 years for reference and dispute resolution.

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to your identity. Win77 follows secure deletion procedures that comply with industry standards.

Under Malaysia's PDPA, you have the following rights over the personal data Win77 holds about you. Win77 is committed to facilitating the exercise of these rights:

Should Win77 discover that personal data of a minor has been collected without our knowledge, we will take immediate action to delete all such data and close the account in question. Parents or guardians who find their child using the Win77 platform are urged to contact Win77 support immediately.

Win77 reserves the right to modify or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements or platform operations. Where significant changes occur, Win77 will provide appropriate notice via the platform or by email to registered Players.

The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy. Your continued use of the Win77 platform after any changes take effect will be considered acceptance of the updated Privacy Policy.

Win77 encourages you to review this Privacy Policy periodically to stay informed about how we protect your data. If you disagree with any changes, please contact Win77 support to discuss your options.

If you have any questions, concerns, or complaints regarding Win77's Privacy Policy or how we handle your personal data, please contact Win77's Privacy Officer through the following channels:

Win77 is committed to handling every privacy complaint seriously and thoroughly. If you are not satisfied with Win77's response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP).